Terms and conditions
ONLINE STORE TERMS AND CONDITIONS
kissthefrog.com.pl
This document sets forth the terms and conditions governing the use of the online store available at www.kissthefrog.com.pl (hereinafter referred to as the "Store"). Please note: This English version of the Terms and Conditions is provided for your convenience only. The Polish version remains the sole legally binding document. In case of any differences or misunderstandings arising from the translation, the original Polish text shall always prevail and cannot be used as the basis for legal action or formal complaints.
Seller details and contact
The online store at www.kissthefrog.com.pl is operated by:
• Full company name: KTF Monika Szczuka Stawska
Legal Form: Sole Proprietorship (Jednoosobowa Działalność Gospodarcza)
• Company legal address: Ząbkowska 18/29, 03-735 Warszawa
• NIP (VAT nr): 8791689461
• REGON:
hereinafter: "Seller"
Contact with seller is possible:
• by phone: +48 517 117 536 (during hours of 12-19)
• e-mail: kissthefrog.ktf@gmail.com
§ 1. General Provisions
1. These Terms and Conditions are made available to the Customer free of charge via the Store in a manner that allows for their retrieval, reproduction, and recording.
2. The Store sells physical products offered within the Store's product range online.
3. Placing an Order requires the acceptance of these Terms and Conditions and acknowledging the statutory information provided (including the right of withdrawal and the complaint procedures).
4. The information presented in the Store, including product descriptions and prices, constitutes an invitation to conclude a contract within the meaning of Article 71 of the Polish Civil Code.
5. The Seller applies the provisions of Polish law, in particular: the Civil Code, the Consumer Rights Act, the Act on the Provision of Electronic Services, and personal data protection regulations (GDPR).
§ 2. Definitions
For the purposes of these Terms and Conditions, the following definitions shall apply:
1. Terms and conditions - this document.
2. Customer - a natural person, legal person, or an organizational unit with legal capacity, using the Store, including placing an Order
3. Consumer - a Customer who is a natural person performing a legal transaction not directly related to their business or professional activity.
4. Sole proprietor with Consumer Rights - a natural person conducting business activity (registered in CEIDG) who concludes an agreement related to their business, but where such agreement does not have a professional nature for them (applies to customers with a delivery address/registered office in Poland).
5. Product / Goods - a movable item offered in the Store.
6. Sales Contract - a distance contract concluded between the Seller and the Customer via the Store
7. Order - a declaration of will submitted by the Customer directly aimed at concluding a Sales Contract, specifying in particular the selection of Products, method of delivery and payment method.
§3. Orders and Conclusion of the Sales Contract
1. The Customer places an Order by selecting Products, adding them to the cart, specifying the delivery and payment methods, and confirming the Order using a button such as "Order with obligation to pay" (or equivalent).
2. After the Order is placed, the Store sends a confirmation of order acceptance for processing, or information about the inability to fulfill the Order (e.g. due to Product unavailability), to the Customer's e-mail address.
3. The Sales Contract is concluded upon the Seller's confirmation of the Order's acceptance for processing (e.g. via e-mail).
4. A Customer who is a business entity and wishes to receive a company invoice must provide their VAt number (NIP) when placing the Order.
5. The Seller may contact the Customer to clarify any doubts regarding the Order, particularly in the event of obvious errors in the address details.
6. Pre-sale products are clearly marked in their description. The shipping time for such products may differ from the standard timeframe and is specified in the Product description.
§ 4. Prices, discounts, and payment methods
1. Prices in the Store are expressed in PLN and include VAT (if applicable to a given sale). Prices do not include delivery costs, which are indicated prior to placing the Order.
2. The Store may apply discount codes, promotions, and individual discounts - the rules for their application are communicated in the Store in each respective case.
Available payment methods:
a) traditional bank transfer;
b) electronic payment / payment card.
§5. Delivery
1. Delivery is carried out within the territory of: Poland and internationally on a case by case basis depending on the Order
2. Available delivery methods:
a) courier
b) parcel lockers / pick-up points
c) personal collection (pick-up)
3. The standard Order processing time is up to ___ business days from the Order confirmation, unless the Product description states otherwise.
4. If the Order cannot be fulfilled in it's entirety, the Seller shall inform the Customer of the available options (partial fulfillment, change of deadline, cancellation and refund).
§ 6. Complaints – lack of conformity of the Goods with the contract
1. The Seller is obliged to deliver Goods that are in conformity with the contract.
2. With respect to Consumers and Sole proprietors with Consumer Rights, the Seller is liable for any lack of conformity of the Goods with the contract that becomes apparent within 2 years from the delivery of the Goods, on the terms set forth in the applicable legal provisions.
3. A complaint may be submitted:
a) via e-mail provided in contact information;
b) in writing to the business address.
4. It is recommended to provide: contact details, Order number, description of the problem, date the defect was discovered, and the Customer's request (repair / replacement / price reduction / withdrawal - in accordance with the law).
5. The Seller shall respond to the complain within 14 days of its receipt. Failure to respond within this timeframe constitutes and acknowledgement of the complaint to the extent provided by law.
6. If necessary to process the complain, the Seller may request the delivery of the Goods (or photographic documentation). The costs associated with bringing the Goods into conformity with the contract (including shipping costs) shall be borne by the Seller - in accordance with the law. The Store does not accept cash-on-delivery shipments unless agreed otherwise.
7. Detailed return/complaint procedures may be further described in the Returns and Complaints Policy - without limiting the statutory rights resulting from the applicable regulations.
§ 7. Right of withdrawal from the contract (returns)
1. A Consumer and a Sole Proprietor with Consumer Rights may withdraw from the contract within 14 days from the date of receipt of the Goods, without providing any reason.
2. To exercise the right of withdrawal, the Customer submits a declaration (e.g., via e-mail or a form). The Seller confirms receipt of the declaration on a durable medium (e.g., via e-mail).
3. The Customer shall return the Goods immediately, no later than 14 days from submitting the declaration of withdrawal, to the returns address of the business.
4. The Customer bears the direct costs of returning the Goods, unless the applicable provisions or separate agreements state otherwise.
5. The Customer is liable for any diminished value of the Goods resulting from the handling of the Goods other than what is necessary to establish the nature, characteristics, and functioning of the Goods.
6. The refund of the payment shall be made no later than 14 days from the receipt of the declaration, provided that the Seller may withhold the refund until the Goods are received or proof of their return is provided – whichever occurs first.
7. The refund of the payment shall be processed using the same payment method used by the Customer, unless the Customer agrees to a different method that does not incur any costs.
8. Exceptions to the right of withdrawal are set out in the Consumer Rights Act (e.g., custom-made goods, goods in sealed packaging opened after delivery for health protection or hygiene reasons, etc.).
§ 8. Personal Data Protection
The rules for processing Customers' personal data are described in the Privacy Policy available in the Store.
§ 11. Out-of-court dispute resolution and ODR
1. A Consumer has the option to use out-of-court methods for resolving complaints and pursuing claims (e.g., mediation, arbitration court at the Trade Inspectorate). Information on this subject is available, among others, on the website of the Office of Competition and Consumer Protection (UOKiK).
2. A Consumer may use the ODR platform: https://ec.europa.eu/consumers/odr.
§ 9. Final Provisions
1. The Seller issues a sales document (e.g., a receipt or an invoice) in accordance with applicable regulations. An electronic invoice may be sent to the Customer's e-mail address, provided that the Customer has consented to or accepted this method during the purchasing process.
2. The governing law is Polish law. Disputes with Consumers are resolved by a competent court in accordance with the provisions of civil procedure.
3. The Seller may amend these Terms and Conditions for important reasons (e.g., changes in regulations, changes in the Store's functionality, changes in payment or delivery methods). The amendment does not violate the acquired rights of the Customers. Orders placed before the amendments enter into force are fulfilled based on the rules applicable at the time of placing the order.
4. These Terms and Conditions are effective as of: 8.03.2026. 8.03.2026r
